Ensure your username is the full email address used when your account was registered. If you have done this, and still cannot log in, it may be the password. To ensure you are typing the correct password use the view password icon available in the password field, to ensure the password you’ve typed is correct.

Click on the Forgot Password? Link at the bottom of your screen and follow the instructions to reset your password.

Unable to login
You are experiencing the said error, because you have not registered for a Single Window system account. You may do so by clicking on the link here, then select Register and proceed to follow the instructions. Thereafter, you will be able to login to the account and proceed with applying.

There are 11 different application types. A four-story hotel is considered a Commercial Application. Each application type will have a different set of requirements. As an applicant, you can start an application, allowing you to see what details are requested in the application form, and what documents are required for upload. If you’re missing information or required documents, you can save your application, and return to it once you have all the details required.

No. Applications for turnkey homes or residential house lots cannot be made using this system. The system was designed to only receive and process planning and development applications.

Currently, payments can be made in cash to a CH&PA cashier, either at our main office or one of our regional offices, or via MMG (Mobile Money Guyana), or EFT (Electronic Funds Transfer). In the very near future, electronic payment options will be available.

No. Once an application is submitted to the portal there will be no need to make any submissions to the Local Authority or Town Council. The applications once submitted and accepted will be forwarded to the respective Local Authority electronically. Notwithstanding, some local authorities may still require hard copy submissions. It is best to contact the local authority responsible for your area on their specific requirements.

There are several ways to verify that your application has been submitted successfully. After clicking the submit button, you will see a popup that announces the successful submission of your application. When you look at your list of submissions, you’ll see the status of your application has changed from “Created” to “New – Pending Payment”.
Lastly, you will receive an email that confirms your submission and instructs you to make the required fee payment.

Yes. You will be able to save and retrieve your application however once it is submitted you will not be able to make changes to the application.

The Single Window will allow you to make your application for development online without having to travel to Guyana. It will allow you to track your application online, provides transparency in the permitting process and offers predictability in the time a response will be provided.

If your application is a Full Application, you will not be able to make changes after you have submitted it. This is because each step of the review process relies on the review step before it. If information is changed, it invalidates review steps already completed. Consequently, it is highly advised that you make use of the Pre-Consult application process to verify the “approvability” of an application before submitting a Full Application.

If your application is for a Pre-Consult, you may receive a request from CH&PA for additional information. You will receive instructions on how to submit those additions.

Rapid response will provide this answer once the systems are in-place. You may contact the Single Window Support, at XXX-XXXX on Mondays to Thursdays from 8:00AM -4:30PM or on Fridays from 8:00AM -3:30PM), or email at support.singlewindow@chpa.gov.gy